Terms and Conditions:

for Providing School Transportation - SEITCO

1. Using the "SAAR" service, we offer the Saar application for student transportation to schools, where regular school buses are transformed into equipped vehicles to enhance student safety and tracking.
2. The main feature of the SAAR program includes providing each student with a wireless smart card to facilitate tracking the times of boarding and disembarking the bus, where the smart card detector, installed inside the bus, efficiently reads the student cards and sends notifications directly to the parent or student representative, referred to as "the second party." The application allows the second party to track the entire journey directly and ensures the utmost safety for their children.
3. Your registration in the SAAR platform and your use of it constitutes your agreement to comply with this agreement (terms and conditions), creating a contractual relationship between you and the service provider.
4. The second party can apply for the service through the platform. The client will be asked to fill in the registration form with all relevant information to consider the feasibility of implementing the service. Please note that it is important to review the information and ensure its accuracy and that it is free of errors before completing the application procedures.
5. In this stage, all registered requests are reviewed, filtered, and sorted. Our team contacts clients to inform them of accepted requests. Communication is also made with other clients to inform them whether their request is pending or has been excluded for not meeting the conditions or for other reasons.
6. Invoices will be issued for clients whose requests have been accepted for the full service amount, and clients are expected to pay the service amounts they have chosen and agreed to the terms of.
7. If the full amount is not received within a maximum period of 3 days, the request will be excluded.
8. During the process of transporting the student from home to school, the student must adhere to the specified timing according to the information shown on the platform. The bus will stop in front of each house for 3-5 minutes before departure. If the student does not appear during the specified period, the service provider is not responsible for waiting any longer.
9. During the process of dropping off the student at home, the parent of a student under 9 years old must be present to accompany the child within 3-5 minutes of the bus's arrival at the home location. If the parent is delayed, the service provider will contact the client/guardian, and if there is no response, the student's arrival will be delayed until after the end of the daily trip, and the service provider will contact the parent at that time to ensure the child's safe receipt.
10. The client undertakes that the student will adhere to health and safety teachings, refrain from using obscene, offensive, and harmful language while riding the bus, during the trip, and when disembarking, and maintain all bus properties without causing any damage. In case of violation, the client commits to compensating the service provider for all damages caused.
11. The parent is responsible for providing accurate information to the service provider. In case of any information updates, the parent must update the information with the service provider, as the service provider relies on the information provided in the service request form or application, which must be updated, correct, and accurate. If the service provider learns that the provided information is no longer accurate or appropriate, the service provider may suspend or terminate the student's service.
12. The service provider has the right to notify the client by issuing a general notice on the platform if it is not personal. If the notification is personal, the service provider has the right to notify the client by sending an email, or by sending a written message to the client's address as specified in the service request form.
13. The client can send a notice to the service provider company by a written message to the service provider's email address at the following address: infoPT@seitco.com.sa
14. In case of any dispute arising from the application of this agreement, jurisdiction to consider this dispute shall belong to the laws applicable in the Kingdom of Saudi Arabia.
15. If the service is affected by exceptional circumstances beyond the control of the service provider, or due to a third party, the service provider will make every effort to continue providing the service as agreed upon.
16. The technical support team is not available on weekends and official holiday vacations. Therefore, any inquiries, suggestions, and complaints from clients will be responded to on official working days.
17. If any provision of this agreement is deemed illegal, invalid, or unenforceable, wholly or partially, under any law, then such provision or part thereof shall not be considered part of this agreement to the extent of its illegality, invalidity, or unenforceability, without affecting the legality, validity, and enforceability of the other provisions of this agreement.
18. The service provider automatically collects personal information about the client when using the service. Personal information is used only when there is a legal basis for doing so and in the following cases:
> To execute the agreement and provide services to the client.
> Processing orders, including payments and refunds, and handling client inquiries.
> Fulfilling compliance obligations related to corporate regulations and for auditing purposes.
> When required to comply with a legal or regulatory obligation.
19. As part of providing our services, we may collect and process data, including but not limited to details of your use of the service, your preferences, and interactions. The service provider also has the right to use this data for promotional purposes, including social case studies, marketing materials, and other promotional purposes. By agreeing to these terms, you grant us permission to use your data in our promotional materials. If you have any concerns about using your data for promotional purposes, please contact us to discuss potential restrictions or exceptions. The service provider retains the use of customer data within the legal framework applicable in the Kingdom of Saudi Arabia.
20. We welcome your suggestions and strive always to satisfy you. If you have any comments or inquiries, please contact the number shown below:
+966501530500
21. Compliance with all terms and conditions of the service provider is mandatory, and any breach of the terms and conditions of the "Saar" service will be the responsibility of the parent.