This Terms and Conditions Contract("Contract") is provided by Tayyar Trading SPC, CommercialRegistration Number 1248046, represented by "eMushrif" or “theService Provider” (referred to as "the Service Provider"), to theCustomers/Guardians (referred to as "the Customers") utilizing the "SAAR"service.
SAAR offers a students' transportation service for private schools, where regular school buses are converted into AI-equipped vehicles to enhance student safety and revolutionize school transportation standards.
The core feature of SAAR involves providing each student with a wireless smart card that facilitates tracking their boarding and disembarking times on the bus. The smart card detector, installed inside the bus, efficiently reads students' cards and instantly sends notifications to the designated Guardian or representative of the student, referred to as the"Customer." With our user-friendly application, Guardians can receivetimely notifications when their wards board or disembark from the bus.Additionally, the application allows Guardians to directly track the entire trip, putting their minds at ease and ensuring the utmost safety for their children.
Key Features of SAAR's Service:
Real-Time Tracking: SAAR's innovative approach offers real-time tracking of students' journeys, starting from boarding until they reach their destinations. This ensures that Guardians are promptly informed at every step of their child's transportation.
Multiple Registration Channels: Customers can easily register for SAAR services through application. Our intuitive interfaces allow users to manage their service preferences effortlessly and stay updated on their child's transportation status.
Dedicated Customer Support: We take pride in our dedicated customer support team, always available to assist with any queries or issues that Customers may encounter while using our services. Our commitment is to provide a seamless and efficient experience for all our users.
Safety and Accountability: At SAAR, student safety is our utmost priority. We hold ourselves accountable for addressing every query, concern, or complaint promptly, maintaining transparent communication with our valuedCustomers. Guardians can easily register to receive theSAAR service through our user-friendly, accessible via the application. JoinSAAR today and experience the next level of student transportation safety and convenience.
2.1 The Customer engagement with the Service Provider is abound by this service agreement (Terms and Conditions), which will govern the contractual relationship between the Customer and the Service Provider.
2.2 The Service Provider may amend the service agreement periodically with your agreement. Amendments will be effective upon the publication of the updated Terms and Conditions on the relevant platforms. The Customer continued access or use of the Service Provider’s platform after such posting constitutes the Customer’s consent to the amended service terms.
2.3 Our collection and use of personal information in connection with the Service Provider’s Platform is confidential. The Service Provider may share any necessary information with a claim’s processor or an insurer (including the Customer contact information) in case of a complaint, dispute, or conflict.
3.1 The Customer may request the SAAR service through SAAR application. The Customer will be required to fill the registration form with all the relevant requested information. After completing the form, the Customer may submit the request by clicking on the “Process Order” button. Please note that it is important to review the information and make sure it is correct and free of any errors before proceeding with submitting the application.
3.2 Upon submitting the Customer application, the Customer will be requested to pay a deposit(a fee that is used to confirm the request and start the planning of the request).
The payment will be collected through the application or through a payment link which shall be sent in a form of a text message to the registered phone number/s .
Kindly ensure that the payment is made through the official payment gateways of the Service Provider. In the event of payment was made through unauthorized methods, the Service Provider will not be obligated to provide any services to the Customer and the service shall be suspended and shall only be provided upon the Customer payment as per the terms and conditions of this Agreement.
3.3 Upon the completion of the payment receiving the deposit, a text message will be sent to the registered phone number a message on the final page will appear state that the Customer request has been received and has been successfully sent to the Service Provider to begin the planning stage. The Service Provider will start reviewing the request within a period of 7 working days and begin evaluating the eligibility of the request and begin the planning of the service.
Although every effort is made to ensure that correct prices and descriptions are maintained, the Service Provider reserve the right to cancel any order containing incorrect information.
5.1Registration stage:
(Registration starts from 18 August 2023)
In which requests are collected from theCustomer through filling the correct and exact information on the ServiceProvider’s platform and by paying a deposit from the total service fee.
If the Customer cancels the request after his request was approved by the Service Provider, in this case eMushrif reserves the right not to refund the Customer with the deposit.
5.2 Planning stage: In which applications are filtered and sorted.The team will contact the Guardian to inform them whether their application has been accepted, held (in the waiting list) or has been excluded due to the failure of meeting the conditions or any other reasons. In the event of the application being excluded due to the failure of meeting the conditions or any other reasons the full amount of the deposit will be reimbursed.
Note: The fact that the application is in a waiting list does not ensure that the Service Provider is able to accept it. Guardian will be informed of the status of the application.
5.3 Billing stage:
(Start on 1st of June to 1st of August)
The Customers’ whose applications have been accepted will be issued an invoice for the remaining balance and will be expected to pay the remaining balance for the service fees as per the selected payment plan.
If the total installment payment as the selected payment plan is not received within a period of two weeks, the application will be suspended, and the reservation fee will not be reimbursed in this case.
5.4 In the event of an official holiday or any other holiday, the total service fee will not be reduced or adjusted. It applies to all types of services provided by the Service Provider.
5.5 In the event that the teaching system is transferred to online, the total service fee will not be reduced or adjusted, and no refund will be provided to the Customer. It applies to all types of services provided by theService Provider.
Regarding service cancellation initiated by the Customer, kindly be informed that the Customer is required to provide eMushrif with a two-week advance notice prior to the cancellation date.
Additionally, it's important to note that any installment payment due within that month, once paid, is non-refundable. In case the installment payment has not been made, the Customer remains obligated to fulfill the payment for the due amount of that specific month.
Refunds will be processed within 90 days for amounts other than those due, under the circumstance that the Customer has paid the full amount or at least half of the amount, as determined by the chosen payment plan, aside from what is mentioned above.
Please be aware that refunds are computed on a monthly basis rather than a daily one. In the event of cancellation, any outstanding amount for the month in which the cancellation occurs.
7.1 During the pick-up, the student must commit to the specified timing as per the information onthe platform, as the bus will stop in front of each house for 3-5 minutes before leaving. If the student does not appearwithin the specified period, the Service Provider is not responsible forwaiting longer.
7.2 During Drop-Off to the home location; the Guardian of the student under the age of 9 must be in attendance to collect the child within 3-5 minutes of the arrival of the bus to the specified home location and in the case the Guardian was not present to escort the student/child eMushrif will contact with the concerned Customer and in the case of no response, the child (the student) will be taken to the Service Provider’s headquarters, and the Service Provider will contact the Guardian to ensure safe collection of the child.
7.3 The Customer pledges thatthe student will adhere to the health and safety procedures while boarding thebus, during the trip and while disembarking, and to protect the bus from anydamages, and in the event of a breach of the above, the Customer is obligatedto compensate the Service Provider for the damage caused.
7.4 Compliance with all terms and conditions of the Service Provider and any breachof this terms and conditions will be the responsibility of the Customer.
7.5 The timing that theCustomer will provide during the registration is the school commencement timeand not the student’s pick up time.
7.6 The Customer is responsible for providing the correct information to the Service Provider. If there are any updates to the information, the Customer is expected to contact the Service Provider and provide them with the updated information.
The ServiceProvider relies on the information that has been provided on the application form for a range of purposes and therefore it needs to be up to date and correct. If it comes to our attention that the information provided is no longer accurate or suitable, the Service Provider may suspend or end the Customer service.
7.7 Violations that are committed by the student that cause harm to other students and require compensation or other financial expenses will be borne by the Customer including attorneys’ fees.
7.8 The student shall refrain from usage of foul, abusive, harmful language during the provision of theService and must maintain well-behaved manner. Bullying will not be tolerated and the student shall talk quietly.
In the event of any obstruction to the Service or breach of this clause, the Service Provider reserves the right to terminate the Service.
8.1 The service provider is not responsible for transporting the student in cases of extra-curricular activities and lessons after school. The Service Provider will transport students within the normal specified start and end times of the school day as per the school schedule.
8.2 If the school provides incorrect information to the Service Provider regarding the whereabouts of the student (such as but not limited to: telling the Service Provider that the student has been collected by the Guardian or is falsely absent from school) then the Service Provider is not responsible or liable.
8.3 If the student is late and does not appear within 3-5 minutes, the Service Provider is not responsible forwaiting longer than the specified period.
8.4 The Service Provider reserves the right to cancel a specific service at any time due to risks or planning constraints. In such cases, the Service Provider will notify the Customer of its inability to provide the service in that area and reimburse the customer for the remaining balance of the service fee. The Customer will be notified between 10 to 30 days of the agreement.
8.5 All communication related to the transportation of registered students during the operations will be conducted directly with either the bus driver or the bus attendant. Please note that eMushrif shall not be responsible in the event of any arising disputes between you (the Customer) and either the bus attendant or bus driver.
8.6 The Service Provider reserves the right to change the bus driver orbus attendance whenever its required to do so.
8.7 The Service Provider reserves the right to fill the buses with students up to the maximum capacity as needed.
9.1 Subject to the Customer’s compliance with these Terms and Conditions, the Service Provider grants the Customer a limited, non-exclusive, non-sub licensable, revocable, non-transferrable license to: (i) access and use the platform on the Customer personal device solely in connection with the use of the services; and (ii) access and use any content, information and related materials that may be made available through the services, in each case solely for the Customer personal, non-commercial use. Any rights not expressly granted herein are reserved by theService Provider and service provider’s licensors.
9.2 The Customer may not access or use the platform for any other purpose other than that for which the Service Provider makes it available. The platform is for the personal use of users only and may not be used in connection with any commercial endeavours.
In case of any prohibited activities committed by the user like using the platform in a manner inconsistent with all applicable laws and regulations and other suspected malicious activities on the Service Provider platform, the Service Provider has the right to suspend, block or terminate the user’s membership and prevent his access to log in the service.
The SAAR Platform and all rights therein are and shall remain the Service Provider’s property or the property of SAAR’s licensors. Neither this service nor the Customer use of the SAAR’s Platform convey or grant to the Customer any rights: (i) in or related to the SAAR’s Platform except for the limited license granted above; or (ii) to use or reference in any manner the Service Provider’s names, logos, and service names, trademarks, or services marks or those of the ServiceProvider licensors.
11.1 To the extent permitted by law, the Service Provider provides this service on an "as-is" and "as available" basis and the service make no representation or warranty of any kind, express or implied, regarding the service or availability of this site, or that it will be timely or error-free, that technical defects will be corrected from time to time, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither the Service Provider nor service provider’s directors, officers, agents, or employees shall have any liability for any direct, indirect, special, or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in agreement, tort or otherwise from the use or inability to use this service.
11.2 the Customer agreement to indemnify and hold the Service Provider, its Affiliates, Merchant Partners and other partners and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) the Customer uses of SAAR’S service and the Services obtained through the Customer uses of the SAAR’S Platform; (ii) the Customer breach or violation of this service agreement or (iii) the Customer violation of the rights of any third party, including the Service Provider supervisors and the drivers.
12.1 The Service Provider may give a notice by means of a general notice on the Service Provider platform if it is not considered as a personal notice. In a personal notices cases’ the Service Provider will send the notice through electronic mail to the Customer email address, or by written communication sent to the Customer address as mentioned in the Customer personal information on service application.
12.2 The Customer may give notice to the Service Provider by written communication to the Service Provider email address at legal@eMushrif.om
1. Governing law & competent: Any dispute areas regarding the implementation of this agreement shall be looked into by the laws of the Sultanate of Oman.
2. Force Majeure: If the Customer service is affected due to exceptional circumstances are beyond the Service Provider reasonable control, or caused by a third party, the Service Provider will do the best to continue providing the Customer with the service as agreed.
3. General provisions:
A. In the event of any disagreement between the Arabic and English versions of this service agreement, the Arabic version shall prevail.
B. The support team is not available on weekends and official holidays. Therefore, any of the Customers’ inquiries, suggestions and complaints will be answered on the official working days.
C. In case where the Customer got two discounts for SAAR’S service the discount with the high value will be applied only. Accordingly, the other discount will be invalid.
D. If any provision of this service agreement is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this service agreement but the legality, validity and enforceability of the other provisions in this service agreement shall not be affected.
In that event, the parties shall replace the illegal, invalid, or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this service agreement.
The service provider automatically collects personal data about the consumer when the service is being used, and personal data is used only when there is legal basis for doing so and for its use in the following cases:
> Where we need to perform the agreement.
> Process orders, including payments and refunds, and handle consumer inquiries.
> Meet compliance obligations in relation to corporate regulations and for audit purposes.
> Where we need to comply with a legal or regulatory obligation.
The service provider always strives to seek the utmost in customer satisfaction. If the consumer has any notes or suggestions’, please contact contact details:
Phone: +968 2422 2924
WhatsApp: +968 2422 2924
Whether it's a phone call or a message on WhatsApp, we are here to listen and address your inquiries.