E Mushrif General Trading Company (CR no. 416681) (The service provider) represented by Tayyar Trading SPC provides students’ transportation service for public and private schools through the SAAR service, which is a service for converting regular school buses into buses equipped with artificial intelligence, in order to preserve the safety of students and improve the school transport service to high levels, by providing a wireless smart card for each student that records the times of the student's boarding and disembarking from the bus.The card detector installed inside the bus reads students' cards and sends notifications to the consumer (the consumer or who represents the student). The application enables the consumer to receive a notification in the event of the students’ boarding and dismemberment, also enable the consumer to directly track the trip.The consumer can register to receive the service through SAAR platform (The platform refers to any channel which the consumer uses to register for SAAR service. It can include the application or the website).
2.1 The consumer engagement with the service provider is abound by this service agreement (Terms and Conditions), which will govern the contractual relationship between the consumer and the service provider.
2.2 The service provider may amend the service agreement periodically with your agreement. Amendments will be effective upon the publication of the updated Terms and Conditions on the relevant platforms. The consumer continued access or use of the service provider’s platform after such posting constitutes the consumer’s consent to the amended service terms.
2.3 Our collection and use of personal information in connection with the service provider’s Platform is confidential. The service provider may share any necessary information with a claim’s processor or an insurer (including the consumer contact information) if there is a complaint, dispute, or conflict.
3.1 The consumer may request the SAAR service through the Platforms. The consumer will be required to fill the registration form with all the relevant information. After completing the form, the consumer may submit the request by clicking on the “Subscribe” button. Please note that it is important to review the information and make sure it is correct and free of any errors before pressing the “Subscribe” button.
3.2 Upon submitting the consumer application, the consumer will be requested to pay a reservation fee (a fee that is used to confirm the request and start the planning of the request). The payment will be collected through the platform or through a message containing the payment link.Kindly ensure that the payment is made through the official payment gateways of the service provider. In the event of payment through unauthorized methods, the service provider will not be obligated to provide any services.
3.3 Upon the completion of the payment receiving the reservation fee, a message on the final page will appear state that the consumer request has been received and has been successfully sent to the Service Provider to begin the planning stage. The service provider will start reviewing the request and begin evaluating the eligibility of the request and begin the planning of the service.
4.1 The consumer has the right to cancel the request before the 15th of June 2022.
Although every effort is made to ensure that correct prices and descriptions are maintained, the service provider reserve the right to cancel any order containing incorrect information before the specified period.
5.1 Registration stage: (From 27th of March 2022)
In which registration requests are collected from the consumer through filling the correct and exact information on the service provider’s platform and by paying a deposit of 7.5% of the total service fee upon registration.
The service fee under this Agreement is exclusive of any value added tax or similar sales tax (“VAT”), which shall be added thereon as applicable.
If the consumer wishes to cancel the registration request before the 31st of July 2022, the deposit will be refunded with a deduction of any transaction charges.
The charges will vary depending on the type of card used to complete the payment of the deposit. A 300 fils fee will be deducted from the deposit amount for any transactions processed through K-Net. A 300 fils and 2.5% of the deposit amount will deducted as a fee for any payments processed through “Visa” or “Mastercard”. Although every effort is made to ensure that correct prices and descriptions are maintained, the service provider reserve the right to cancel any order containing incorrect information before the specified period.
5.2 Planning stage:
(From the 31st of May 2022)
In which applications are filtered and sorted. The team will contact the consumer to inform them whether their application has been accepted, held (in the waiting list) or has been excluded due to the failure of meeting the conditions or any other reasons. In the event of the application being excluded due to the failure of meeting the conditions or any other reasons the full amount of the reservation fee will be reimbursed to them.
Note: The fact that the application is in a waiting list does not ensure that the service provider is able to accept it. Consumer are informed of the status of the application before school starts and the full reservation fee will be reimbursed in case of not proceeding with the application.
5.3 Billing stage:
(Start on 1st of June 2022)
The consumers’ whose applications have been accepted will be issued an invoice for the remaining balance after the 1st of June and will be expected to pay the remaining balance for the service fees before school starts (the reservation fee will be deducted from the total service fee).
If the total service fee is not received within 2 weeks before the start of the academic year, the application will be rejected, and the deposit will not be reimbursed in this case.
The Following options are given to the consumer for payment of service fees where the first installment shall be paid 2 weeks before the start of the academic year:
Annually
4 Installments
6 Installments
5.4 In the event the consumer wishes to cancel the service, it should be communicated with the service provider with a notice period of 30 days before the cancelation date.The refund will be calculated on a pro rata basis for the remaining period against the total period after the deducting the deposit from the total service fees.In the event the Consumer wishes to make any changes to their registration, then additional charges may be incurred.
5.5 Any changes to the service fees will be reflected on the next payment
5.6 In the event of an official holiday or any other holiday, the total service fee will not be reduced or adjusted. It applies to all types of services provided by the service provider.
5.7 In the event that the teaching system is transferred to online, the total service fee will not be reduced or adjusted, and no refund will be provided to the consumer. It applies to all types of services provided by the service provider.
5.8 In case of any loss or damages to the smart card, additional charges will be applied by the service provider to replace or repair them. Additional charges may be applied to deliver the smart card to the consumer.
6.1 During the pick-up, the student must commit to the specified timing as per the information on the platform, as the bus will stop in front of each house for 3-5 minutes before leaving. If the student does not appear within the specified period, the service provider is not responsible for waiting longer.
6.2 During Drop-Off to the home location; a student under the age of 9 must be collected by an adult relative within 3-5 minutes of the arrival of the bus to the specified home location. If the consumer is late, the child (the student) will be taken to the service provider’s headquarters, and the service provider will contact the consumer to ensure safe collection of the child.
6.3 The consumer pledges that the student will adhere to the health and safety procedures while boarding the bus, during the trip and while disembarking, and to protect the bus from any damages, and in the event of a breach of the above, the consumer is obligated to compensate the service provider for the damage caused.
6.4 Compliance with all terms and conditions of the service provider and any breach of this terms and conditions will be the responsibility of the consumer.
6.5 The timing that the consumer will provide during the registration is the school commencement time and not the student’s pick up time.
6.6 The consumer is responsible for providing the correct information to the Service Provider. If there are any updates to the information, the consumer is expected to contact the service provider and provide them with the updated information. The service provider relies on the information that has been provided on the application form for a range of purposes and therefore it needs to be up to date and correct. If it comes to our attention that the information provided is no longer accurate or suitable, the service provider may suspend or end the consumer service.
7.1 The service provider is not responsible for transporting the student in cases of extra-curricular activities and lessons after school. The service provider will transport students within the normal specified start and end times of the school day as per the school schedule.
7.2 If the school provides incorrect information to the service provider regarding the whereabouts of the student (such as but not limited to: telling the service provider that the student has been collected by the consumer or is falsely absent from school) then the service provider is not responsible or liable.
7.3 If the student is late and does not appear within 3-5 minutes, the Service Provider is not responsible for waiting longer than the specified period.
7.4 The Service Provider reserves the right to cancel a specific service at any time due to risks or planning constraints. In such cases, the service provider will notify the consumer of its inability to provide the service in that area and reimburse the customer for the remaining balance of the service fee on a pro rata basis. The consumer will be notified between 10 to 30 days of the agreement.
7.5 Any communication during the operations will be through the costumer experience team, and there will not be any access to directly contact the bus driver or the bus attendance.
7.6 The Service Provider reserves the right to change the bus driver or bus attendance whenever it’s required to do so.
8.1 Subject to the consumer’s compliance with these Terms and Conditions, the service provider grants the consumer a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the platform on the consumer personal device solely in connection with the use of the services; and (ii) access and use any content, information and related materials that may be made available through the services, in each case solely for the consumer personal, non-commercial use. Any rights not expressly granted herein are reserved by the service provider and service provider’s licensors.
8.2 The consumer may not access or use the platform for any other purpose other than that for which the service provider makes it available. The platform is for the personal use of users only and may not be used in connection with any commercial endeavours. In case of any prohibited activities committed by the user like using the platform in a manner inconsistent with all applicable laws and regulations and other suspected malicious activities on the service provider platform, the service provider has the right to suspend, block or terminate the user’s membership and prevent his access to log in the service.
The SAAR Platform and all rights therein are and shall remain the service provider’s property or the property of SAAR’s licensors.
Neither this service nor the consumer use of the SAAR’s Platform convey or grant to the consumer any rights: (i) in or related to the SAAR’s Platform except for the limited license granted above; or (ii) to use or reference in any manner the service provider’s names, logos, and service names, trademarks, or services marks or those of the service provider licensors.
10.1 To the extent permitted by law, the service provider provides this service on an "as-is" and "as available" basis and the service make no representation or warranty of any kind, express or implied, regarding the service or availability of this site, or that it will be timely or error-free, that technical defects will be corrected from time to time, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither the service provider nor service provider’s directors, officers, agents, or employees shall have any liability for any direct, indirect, special, or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in agreement, tort or otherwise from the use or inability to use this service.
10.2 the consumer agreement to indemnify and hold the service provider, its Affiliates, Merchant Partners and other partners and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) the consumer uses of SAAR’S service and the Services obtained through the consumer uses of the SAAR’S Platform; (ii) the consumer breach or violation of this service agreement or (iii) the consumer violation of the rights of any third party, including the service provider supervisors and the drivers.
11.1 The service provider may give a notice by means of a general notice on the service provider platform if it is not considered as a personal notice. In a personal notices cases’ the service provider will send the notice through electronic mail to the consumer email address, or by written communication sent to the consumer address as mentioned in the consumer personal information on service application.
11.2 The consumer may give notice to the service provider by written communication to the service provider email address at legal@eMushrif.om
1. Governing law & competent
Any dispute areas regarding the implementation of this agreement shall be looked into by the laws of Al-Kuwait.
2. Force Majeure
If the consumer service is affected due to exceptional circumstances are beyond the service provider reasonable control, or caused by a third party, the service provider will do the best to continue providing the consumer with the service as agreed.
3. General provisions
A. In the event of any disagreement between the Arabic and English versions of this service agreement, the Arabic version shall prevail.
B. The support team is not available on weekends and official holidays. Therefore, any of the consumers’ inquiries, suggestions and complaints will be answered on the official working days.
C. In case where the consumer got two discounts for SAAR’S service the discount with the high value will be applied only. Accordingly, the other discount will be invalid.
D. If any provision of this service agreement is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this service agreement but the legality, validity and enforceability of the other provisions in this service agreement shall not be affected. In that event, the parties shall replace the illegal, invalid, or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this service agreement.
The service is not renewed automatically, as the consumer must notify the service provider at least 10 days before the end of the service, in order to renew the service and directly follow the payment policy shown above.
If not, the service provider has the right to take and consider applications based on seniority in registration.
The service provider automatically collects personal data about the consumer when the service is being used, and personal data is used only when there is legal basis for doing so and for its use in the following cases:
> Where we need to perform the agreement.
> Process orders, including payments and refunds, and handle consumer inquiries.
> Meet compliance obligations in relation to corporate regulations and for audit purposes.
> Where we need to comply with a legal or regulatory obligation.
The service provider always strives to seek the utmost in customer satisfaction. If the consumer has any notes or suggestions’, please contact the service provider through this number +96522006600.