Saar Handbook
Your guide to everything you need on your first day.
Your guide to everything you need on your first day.
The bus will arrive to your home at a pre-defined time. You will receive a message from the Customer Experience team with your pick-up time.
First Day of Service
Please note that for your first day of service, the first trip will be from school to home in order to ensure a safe journey.
If the bus driver arrived ahead of or slightly behind schedule:
If the bus arrives ahead of schedule we will wait for you until the pre-defined time.
If the bus arrives behind schedule we will wait for a maximum of X minutes
Any student that must be collected directly from the classroom will be collected by the bus attendants and escorted to their bus.
It is important that you inform your Account Manager of your child’s grade and division for a smooth pick-up.
For all other students, they are expected to go to the bus directly.
Bus & Parking
To ensure that your child can easily find the bus, we park our busses in the same place every day.
If the bus arrives behind schedule we will wait for a maximum of X minutes
If your child does not need to be picked up from class, they should make their way to the [Parking Area name] and look for their assigned bus number.
To avoid delays or lateness for students
The bus will leave after a maximum of 15 minutes after the school ends - the time varies from school to school, please confirm with your Account Manager or Bus Attendant.
If all students are present on the bus early, the bus will leave earlier.
Our bus attendants have been trained with the essentials of the Saar Service and ensuring that your child has a safe journey.
Roles & Responsibilities
Pick-up and collection from the classroom for children that must be picked up.
Ensure the safety of the child on the bus.
Attendance management on the bus.
Ensure child is dropped off at the correct location to a guardian.
The bus attendant will be wearing the Saar Vest in order to be easily identified.
Your account manager will be your dedicated point of contact for:
Answering any questions you might have regarding the service.
Coordinating with you in case you would like to pick-up or drop off your child.
Providing you with updates regarding the status of your child’s journey.
Managing cases of absence and attendance.
Reporting any complaints or issues regarding the service.
Smart Cards
Always keep your kid’s smart card with them
The smart card is an important part of the notifications and tracking feature. So in order to receive notifications on the status of your child’s trip and to be able to track, please ensure that your child is wearing or carrying their smart card during the journey.
Notifications
You will be able to track your child’s journey through the application and you will receive multiple notifications per trip
Rest assured that we have full visibility of on your child’s journey and have continuous access to the Bus Attendant. So if you have any questions you can always contact your Account Manager on (00000000) to get updates.
Bus is Nearby
When the bus is approximately X minutes away from home/school.
Bus is Outside
When the bus arrives to home/school.
On Boarding Bus
When your child boards the bus.
Before Drop-Off
When your child is approximately X minutes close to home/school.
On Drop-Off
When your child is dropped off.
After School Activities
We regret to inform you that currently we are only providing transportation during official school schedules and we are not providing transportation for after school hours or other special arrangements (e.g. extra classes, after-school activities).
For any questions or clarifications, you can reach out to your Account Manager.
Absence from Saar & School
In the event that a child will not be using Saar for a specific day, either due to sickness or because you would like to pick them up/drop them off, please inform your Account Manager at your earliest convenience.